I have a Promo Code, where do I enter it?
After you click "check-out" you will see your "address confirmation" page and after that you will see the final page before payment that will give you a "promo code box" to enter your promo in.
I'm having payment issues at check-out, what can I do to rectify this?
If you are one of the 2% of customers that have issues with our main Credit Card processor at Check-out, this problem is easily rectified by selecting "Alternative Payment Methods" at check-out. Once that is done you'll receive an email from us with a link to an alternative credit card payment processor that should work for you.
How flexible are you with exchanges?
We’re extremely flexible, just about as flexible as the next contortionist! In all seriousness, it’s our goal to keep our supporters and clients happy, and give them exactly what they want to a reasonable extent. If you find the size of your order not fitting you, feel free to send us an email about the situation. As an extra precautionary measure we work with the very basic and standard industry sizes. *Please note exchanges are not allowed for items on SALE or purchased with a Promo/Discount Code.
Where are you guys located?
We are located in Singapore and have very reasonable shipping rates.
If I have further queries, what should I do?
You can contact us through our email and we will attend to your query asap.